The Ombudsperson and University Troubleshooters provide open channels of communication between students and the university by listening to student concerns, investigating the facts and attempting to resolve situations in the best possible way. Ultimately, the goal is to resolve matters and assist students in their success at the University. The Ombudsperson and University Troubleshooters do not bypass or circumvent those individuals who have responsibility for departments or classroom instruction. Nor will they eliminate certain structured grievance and appellate mechanisms already established by the University.
The Ombudsperson is in a position to interpret University policy to students and make recommendations to the central administration when policy changes are needed as they have extensive knowledge of the University. The Ombudsperson assists in the decision-making process within the University and ensures that the University follows its own published policies and procedures. The Ombudsperson will connect students to faculty and administrators who will listen, answer questions, interpret policies/procedures and provide guidance on the appropriate steps to consider for a resolution. The Ombudsperson seeks to resolve matters informally before they become matters in a formal grievance-appeal proceeding and works with students in establishing next steps to assist in their success at the University.
University Troubleshooters are faculty members and administrators who serve as a resource for students seeking assistance. They represent in a wide range of campus departments, who assist students with academic and administrative related matters. If a student has spoken to the appropriate University Troubleshooter and have not brought resolution to a student’s concern, students should contact the Ombudsperson. For a listing of University Troubleshooters, click on the following links: Academic Troubleshooters or Administrative Troubleshooters.
For more information on the Ombudsperson or University Troubleshooters, visit miami.edu/ombudsperson, call 305-284-4922, email email@example.com or visit the office in Ashe Building 244.